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Roxy Nacu, Sagility Director of Center of Excellence for Healthcare Engagement, Roxy Nacu is a certified professional Lean Six Sigma (LSS) Master Black Belt practitioner with more than 16 years of experience in BPO.
Article originally published on Healthcare Business Today
Written by Roxy Nacu
From delayed or avoided healthcare procedures to lost insurance coverage, COVID-19 has affected almost every aspect of our lives. The primary effects have been well documented, and the secondary effects will present transformational challenges to the healthcare system. Increasingly, there are three emerging areas of opportunity to treat healthcare patients post-pandemic:
Provider data management
Health plans that own inaccurate and poorly managed provider directories are already challenged with dissatisfied members, provider abrasion and fines. Post pandemic, PDM challenges will only accelerate. The demographic shift to less populated communities may impact members’ access to care and their ability to find updated information in their plan’s provider data.
PDM will increasingly serve as a critical health system touchpoint across these areas:
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Rajath Ramakrishna2023-06-09 10:04:312023-06-09 12:47:53Modernized, AI-enabled VoC to meet today’s CX | Healthcare Dive
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Rajath Ramakrishna2023-05-05 00:30:512023-05-10 01:57:54Transformative AI To Revamp Prior Authorizations
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Rajath Ramakrishna2023-04-26 00:17:052023-04-26 00:21:22Sagility LLC Acquires Devlin Consulting, Inc
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Rajath Ramakrishna2023-03-25 13:45:232023-05-10 01:57:21Transformative AI to revamp prior authorizations
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Rajath Ramakrishna2023-03-14 10:04:042023-03-14 10:08:37Challengers of the Status Quo In Billing and Claims – More Accurate and Fairer Payment
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Rajath Ramakrishna2023-03-06 12:23:352023-03-20 12:04:05Biztech Connect 2023
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Rajath Ramakrishna2023-02-16 13:03:592023-02-17 13:07:46The importance of engaging seniors with primary care
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Rajath Ramakrishna2023-02-12 23:00:052023-04-26 11:29:35HFMA South Eastern Regional
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Rajath Ramakrishna2023-02-10 23:41:152023-02-10 23:43:57Strategies to keep patients actively engaged with primary care providers
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