Hyperautomation and Process Optimization
We deploy humans and bots to deliver process efficiency along with superior process effectiveness. Hundreds of bots have been developed and deployed to automate processes across major healthcare business functions, including:
Enrollment/ Billing Payment Integrity Customer Service Claims Provider Network Management Revenue Cycle Management
Better, Faster and Greater Customer Satisfaction
Automating repeatable tasks with the use of bots, anticipating the situation and equipping the agent with the right information at the right time, using NLP to read and interpret content for decision making and mining processes to eke out efficiencies – these are some examples of how we achieve process optimization. We are continually striving for greater efficiency while not losing sight of the need to maximize the business impact and the user experience.
Hyperautomation Components
Process Mining
Enables deep transformation discovery at scale. Unifies process excellence & automation and provides insights for process efficiency
Intelligent Automation
Unattended & attended RPA bots to eliminate repetitive tasks, Intelligent document Processing for images & documents
Agent Assist (Knowledge Management)
Intelligent Search on unstructured content, on-demand, interactive guidance to enable accuracy, support to human agents
Omni-channel
Omni-channel Bots for contact deflection (Website, Mobile, IVR), Channel Optimization, Contact Elimination
Speak with an expert to hear more
Connect with a Sagility expert today. Let’s explore innovative solutions tailored to your organization’s unique needs.
