Press Release

Everest Group identifies HGS Healthcare team as a major contender and star performer in its Healthcare Payer Operations Services PEAK Matrix®

HGS Healthcare team recognized for strong growth in healthcare payer BPO business

CHICAGO – Aug 27, 2020: Hinduja Global Solutions (Sagility) (listed in BSE & NSE), today announced that it has been recognized as a Major Contender and Star Performer in Everest Group’s Healthcare Payer Operations – Services PEAK Matrix® for the second consecutive year.

“Overarching trends, such as consumerism, the rise of digital, margin pressures, regulatory uncertainty and value-based care, are increasingly pushing healthcare payers to rethink their business models,” said Manu Aggarwal, Vice President, Everest Group. “In order to achieve their business objectives, differentiate from the competition and transform digitally, enlisting the help of a service provider is becoming increasingly important.”

The Healthcare Payer Operations – Services PEAK Matrix® Assessment 2020 analyzes the changing dynamics of the healthcare payer operations landscape and assesses 29 service providers on the PEAK Matrix® into Leaders, Contenders and Aspirants. The PEAK Matrix® is a framework that provides an objective, data-driven and comparative assessment of healthcare payer operations service providers based on their absolute market success and delivery capability.

HGS was positioned as Major Contender due to its significant growth in the healthcare payer BPO business. Following its acquisition of AxisPoint Health, HGS become one of few service providers to have end-to-end healthcare payer offerings in the market. Everest Group also noted HGS’s digital capabilities, with expertise in customer digital experience and digital marketing. Finally, HGS is among few service providers with a mature offering in risk-adjusted payments. HGS was recognized as a Star Performer for demonstrating strong forward and upward movement on the PEAK Matrix®.

“We are excited to be recognized as a Major Contender for Healthcare Payer Operations Services again in 2020,” said Ramesh Gopalan, CEO of HGS’s Healthcare business. “Such recognition is a great testimonial to our healthcare domain expertise and relentless commitment to delivering value to our clients.”

About Hinduja Global Solutions (HGS):

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation, with deep domain expertise focusing on back office processing, contact centers, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centers in seven countries, making a difference to some of the world’s leading brands across nine key verticals. For the year that ended 31st March 2020, HGS had revenues of US$ 737 million.

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