Sagi360™ is Sagility’s Customer Touchpoint Analytics Solution, giving health plans a holistic view of payer operations across the entire member journey from the call center to claims management. Its proprietary Claims Touchpoint Ratio measures how many times members and providers must reach out to resolve an issue — turning customer effort into a clear indicator of satisfaction and efficiency. By uncovering friction points that cause repeat calls, denials, and costly rework, Sagi360 transforms operational noise into actionable intelligence. The outcome: faster resolutions, lower costs, and higher customer satisfaction.