Unlock Healthcare Efficiency at Scale
Four Business Process Management (BPM) pillars can reduce operational burden, improve patient outcomes, and drive resilience across the care continuum.
Healthcare organizations are facing a range of challenges in the marketplace, some of which include clinical workforce shortages, productivity strains and burnout, rising costs, and cybersecurity concerns. These pressures affect everyone―payers, providers, and patients alike. Understanding how best to navigate these adversities is crucial for organizations to remain viable in the future. Being competitive depends on an effective strategy to improve BPM. A toolkit comprised of four strategic pillars can help rationalize the unpredictable curves that healthcare teams must negotiate to gain leverage and advance operational efficiency.
4 Pillars of BPM
End-to-end Domain Expertise
Deep domain expertise across the healthcare value chain is essential for tackling today’s operational challenges.
Intelligent Use of Next-Gen Technology
AI and automation are powerful tools—but only when applied thoughtfully, in the context of healthcare’s complex, regulated processes.
Focused on Outcomes
The most successful healthcare organizations today are those that pursue performance across cost, quality, and experience simultaneously.
Scale, Geographic Flexibility, and Process Maturity
As healthcare demands grow more complex, the ability to scale operations quickly—and flex across locations and time zones— becomes critical.
Authors
Anand Biradar
Senior Vice President, Enterprise Transformation & Strategic Projects
[email protected]
