Sagility Recognized for Excellence in Healthcare BPO
By Sohail Djariri, Chief Growth Officer, Sagility
At Sagility, we often talk about smarter healthcare business solutions—and recently, the industry has taken note.
I’m proud to share that Sagility has been recognized by three independent analyst and research firms, each highlighting the measurable impact we’re delivering across payer services and the healthcare business process optimization space. These honors aren’t just about what we do; they’re proof that our clients see the difference.
Dual Leader in Avasant’s 2025 RadarView™ Market Assessment
Avasant named Sagility a Leader in both its 2025 Clinical and Care Management Services Business Process Transformation RadarView™ and its 2025 Healthcare Payer Business Process Transformation RadarView™ market assessments, recognizing our innovation and the value we deliver across care management, population health, and quality improvement initiatives. The report cited our work in generative AI, avatar-based clinical knowledge systems, and our frailty resilience program, Sagility Smart Step™, all driven by our 40,000+ team members who are dedicated to improving outcomes for the organizations we serve.Learn more about Avasant’s Care Management Assessment and their Payer Process Transformation Assessment
Black Book Ranks Sagility #1 for Claims and Payer Customer Service
Black Book Research named Sagility the top-ranking vendor for managed services in outsourced claims adjudication and integrated customer service operations for health plans and payers at the AHIP conference in Las Vegas. This recognition is especially meaningful because it’s based entirely on feedback from more than 200 U.S. health plans, comparing 30 vendors across 18 performance indicators. Knowing that our clients recognize the impact of our integrated claims and member service solutions is a powerful reminder that drives everything we do.Everest Group’s 2025 PEAK Matrix® for Payment Integrity
Everest Group named Sagility a Major Contender in its 2025 PEAK Matrix® for Payment Integrity Solutions, recognizing our strength in pre-pay and post-pay operations, fraud, waste, and abuse detection, and clinical and coding reviews. This recognition highlights how our technology-enabled services, enhanced by the integration of Devlin Consulting and BirchAI, support scalable cost containment through AI-powered claims repricing, diagnosis-related group (DRG) audits, and predictive analytics.
What This Means for Our Clients
Each of these awards underscores a shared truth: business process optimization in healthcare isn’t just possible—it’s necessary. Sagility is leading that transformation through deep healthcare domain expertise, clinician-led services powered by AI innovation, scalable delivery across global markets, and results that speak for themselves.
To our clients and partners: thank you for trusting us to do the work. And to the entire Sagility team, this is your win. Let’s keep raising the bar.
Here’s to what’s next.
– Sohail