In the world of healthcare, payer contact centers are the nerve center of customer service. From answering billing questions to navigating the labyrinth of insurance benefits, these centers and staff handle it all. But the current system often falls short: long wait times, human errors, and frustrated customers. Enter Agentic AI—the future of customer service in healthcare. 

This innovative technology is poised to completely transform the way payer contact centers operate, improving efficiency, satisfaction, and accuracy across the board.

Read the article by Abhishek Danturti Sharma, Associate Vice President of Business Transformation and Head of the AI Center of Excellence, at Call Center Times or at Insights > Blog