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We are globally local with delivery center locations in 4 countries

Link to: USA

United States of America (USA)

Link to: India

India

Link to: Philippines

Philippines

Link to: Jamaica

Jamaica

Latest news and insights

Modernized, AI-enabled VoC to meet today’s CX | Healthcare Dive.

Transformative AI To Revamp Prior Authorizations

Sagility LLC Acquires Devlin Consulting, Inc

Sagility LLC, a leading provider of technology-enabled business process management (BPM) services, announced today their acquisition of Chandler, Arizona-based Devlin Consulting, Inc. (DCI).

Transformative AI to revamp prior authorizations

Transformative AI to Revamp Prior Authorizations Tech…

Challengers of the Status Quo In Billing and Claims – More Accurate and Fairer Payment

Biztech Connect 2023

Location of the event: Chicago, IL Dates: May 9 to 12, 2023
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The importance of engaging seniors with primary care

HFMA South Eastern Regional

Location of the event: Atlanta, GA Dates: February 12 to 15, 2023

Strategies to keep patients actively engaged with primary care providers

Addressing 3 pandemic-induced payment integrity challenges

Texas Association Health Plans 2023

Location of the event: Houston, TX Dates: November 6 to 8, 2023

National Healthcare Anti-Fraud Association (NHCAA) Annual Training Conference

Location of the event: TBD Dates: November TBD, 2023

California Association Health Plans 2023

Location of the event: Palm Springs, CA Dates: October 23 to 25, 2023

HLTH 2023

Location of the event: Las Vegas, NV Dates: October 8 to 11, 2023

Health Plan Alliance Fall Leadership Forum

Location of the event: TBD Dates: October TBD, 2023

Ohio Association of Health Plans Convention and Trade Show

Location of the event: Columbus, OH Dates: September 26 to 27, 2023

Wisconsin Association Health Plans 2023

Location of the event: Madison, WI Dates: September 20 to 21, 2023

Michigan Association of Health Plans Summer Conference

Location of the event: Traverse City, MI Dates: July 18 to 21, 2023

HFMA Annual Conference

Location of the event: Nashville, TN Dates: June 25 to 28, 2023

Millennium Alliance Healthcare Payers Transformation Assembly

Location of the event: Chicago, IL Dates: June 20 to 21, 2023

AHIP Annual Conference

Location of the event: Portland, OR Dates: June 13 to 15, 2023

America’s Physician Groups Annual Conference

Location of the event: San Diego, CA Dates: May 31 to June 2, 2023

International Association of Outsourcing Professionals (IAOP) Outsourcing World Summit

Location of the event: Chicago, IL Dates: May 16 to 17, 2023

American Association of Healthcare Administrative Management Regional Meeting

Location of the event: TBD Dates: May 4 to 5, 2023

Avasant Imagination to Action

Location of the event: Huntington Beach, CA Dates: May 1 to 2, 2023

HIMSS 2023

Location of the event: Chicago, IL Dates: April 17 to 21, 2023

Health Plan Alliance Spring Leadership Forum

Location of the event: Austin, TX Dates: March 27 to 30, 2023

BCBS Western Ops Leadership Conference

Location of the event: New Orleans, LA Dates: March 26 to 29, 2023

HFMA Mid Atlantic Spring meeting

Location of the event: Pinehurst, NC Dates: March 22 to 24, 2023

ILTCI 2023

Location of the event: Denver, CO Dates: March 12 to 15, 2023

HFMA RCM event

Location of the event: Phoenix, AZ Dates: March 8 to 10, 2023

Wellness Reimagined: Jill Warren Of Sagility On 5 Things That Should Be Done To Improve and Reform The Health & Wellness Industry

HFMA Western Symposium

Location of the event: Las Vegas, NV Dates: Jan 23 to 25, 2023

Society of Actuaries Living to 100 Symposium

Location of the event: Orlando, FL Dates: January 17, 2023

Everest Group Names Sagility a Major Contender in the Healthcare Customer Experience Management (CXM) Services in North America PEAK Matrix

Tech-enabled healthcare BPM services firm recognized by Everest Group for vision and strategy, technology and innovation, and value delivered

See why Everest Group named Sagility a Major Contender!

Effectively Utilizing Technology to Support Open Enrollment Peak Seasons

Three healthcare cloud myths, debunked

Three healthcare cloud myths, debunkedWith…

Becker’s Health IT and Revenue Cycle Conference

Location of the event: Chicago, IL Dates: October 4 to 7, 2022

Wisconsin Association of Health Plans

Location: Green Lake, WI Dates: September 22 to September 23, 2022

3 Strategies to Alleviate Rev Cycle Workforce Burden Amid Labor Shortages

Revenue cycle leaders should work to lighten the load for back-office staff immediately, experts say.

Sagility: voice of the consumer

Health insurance plans can renew their focus on measurement of Voice of the Customer survey feedback to improve customer engagement, loyalty and retention.

Our Brand New Identity: Sagility

As healthcare technology leader grows, new brand positioning reinforces more than 20 years of healthcare domain expertise.

Four strategies to alleviate health care staff burdens amid labor shortages

While news of the clinician labor crunch and its impact on hospital capacity challenges has been prevalent throughout the last couple of years, similar workforce challenges have also affected back-office provider operations.

3 Ways to Enhance Your Rev Cycle as Pressure On Cost Reduction Intensifies

As more claims roll in and staffing needs deepen, revenue cycle leaders should work on solutions to make up for potential lost revenue.
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Healthcare Innovation’s Rocky Mountain Summit

Location: Denver, CO Dates: July 25-26, 2022

How can I monitor an older loved one’s alcohol consumption?

How Back-Office Accelerators Are Steering Optimized Experience

ACAP CEO Summit

Association of Community Affiliated Plans (ACAP) CEO Summit

Location: Washington DC
Dates: June 23-24, 2022

How do I respond to false accusations from an older adult with dementia?

Sagility future-class digital series: how back-office accelerators are steering optimized experience

Reetha Menon and Abhishek Danturti Sharma of Sagility describe three front-office accelerators that are proving to be increasingly critical: voice contact flow, web context channel, and the ultra agent.
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Healthcare Financial Management Association (HFMA) annual conference

Location: Denver, CO Date: June 29, 2022 at 9:15am
Rise SNP Summit

RISE Special Needs Plan Leadership Summit

Location of the event: New York, NY Dates: June 22-24, 2022
STETHOSCOPE

Webinar | Clinical denials and appeals management A technology-led strategy

Donna Martin SVP Healthcare Business Development, HG…
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PUBLIC HEALTH INSIGHT PODCAST

man getting vaccine

Vaccine hesitancy training helps health workers answer questions for the undecided

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Three strategies to win and retain healthcare talent

Older couple at home closeup

Webinar recap: Highlights from “Aging in place: Integrating fall risk assessment and prevention to ward off frailty”

digital acceleration

Sagility future-class digital series: Front-office accelerators

Reetha Menon and Abhishek Danturti Sharma of Sagility describe three front-office accelerators that are proving to be increasingly critical: voice contact flow, web context channel, and the ultra agent.
Discussing vaccine hesitancy

Sagility provides ACAP plans insight to promote COVID vaccine acceptance, address hesitancy

Three ways to not be surprised by the No Surprises Act

How parents’ attitudes toward COVID-19 vaccines have changed

A senior holds a cane in her hands

How can an older adult regain strength after a hospitalization?

Pediatricians say children need to be back in school: Here’s why

How payment integrity tools can help payers to tackle fraud, waste, and abuse

happy diverse team gathered around computer

3 fresh ideas for winning the competition for healthcare talent

Myles Kevern and Scott King of Sagility explain how healthcare providers can gain a competitive edge in recruiting and retention (and contain costs!) in today's tight labor market.
Empty conference chairs

Sagility sponsoring the Intercompany Long-Term Care Insurance (ILTCI) Conference in March 2022

Austin, TX
November 8-10, 2021
COVID-19 vaccine vials

COVID-19: Promoting vaccine acceptance and addressing hesitancy

Donna Martin SVP Healthcare Business Development, HG…
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What are some minor changes for a safer home environment for seniors?

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How technology is improving healthcare outcomes

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3 payment integrity imperatives in post-pandemic healthcare

Sagility leaders identify three main factors behind heightened payment integrity (PI) pressures post-pandemic (i.e., volumes and resources, regulation changes, telehealth) and explain how PI solution experts can help payers reduce those pressures.
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Building a successful data culture in the post-pandemic healthcare reality

Sagility's Ramesh Murugesan describes challenges in data science deployments, how to build a healthcare data culture, and the importance of the democratization of data and analytics.
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Webinar | Aging in place: Integrating fall risk assessment to ward off frailty

Donna Martin SVP Healthcare Business Development, HG…
medical billing and coding

5 provider coding myths, debunked

Over the past 18 months, healthcare providers have grappled with historic cost and care challenges. The COVID-19 pandemic has increasingly forced providers to assess new areas of transformation to unlock operational value and cost efficiencies.

Hinduja Group divests its Healthcare Services business

new healthcare law

Health plan guidance: 3 essentials for no-surprises Act compliance

In recent years, the healthcare industry has increasingly…
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International Association of Outsourcing Professionals OWS 2022

Location: Virtual
Dates & time: 12:00pm - 2:00pm EST every Wednesday throughout January and February 2022.
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Webinar | Social determinants of health: Impacting highest-need populations

Donna Martin SVP Healthcare Business Development, HG…
Everest Group Services PEAK logo

Sagility team recognized as a Major Contender for revenue cycle management (RCM) operations – Services PEAK Matrix® Assessment 2021

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The human side of healthcare analytics

A recent study by Tempkin Group showed when individuals have a positive emotional association with a specific brand, they are 8.4 times more likely to trust the company, 7.1 times more likely to purchase more and 6.6 times more likely to forgive a company’s mistake.
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Report | Recover lost revenue

Texas Covered event feature

Texas Association of Health Plans

Austin, TX
November 8-10, 2021
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HFMA annual conference

Minneapolis, MN, and online
November 8-10, 2021
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ACAP CEO Summit 2021

The Capital Hilton
Washington, DC October 28-29, 2021
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Special Needs Plan Alliance 18th Annual Fall Forum

Location: Virtual
October 25-26, 2021
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SNP Alliance 18th Annual Fall Forum

Location: Virtual
Oct 25-26, 2021
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California Association of Health Plans annual conference

San Diego, CA
October 11-13, 2021

New CMS data interoperability rule takes effect July 1

covid vaccine bandage

COVID-19 vaccines for children: Timing, side effects, and more

Three ways healthcare engagement models differ from other industries

Healthcare engagement models differ from other industries in three ways: compliance needs, customer types, and org structures. A BPO can assist in minimizing differences to truly put customers first.
Image three people wearing masks and discussing COVID vaccine

How to talk to someone who’s hesitant to get the COVID-19 vaccine

Image of a nurse consoling a patient

Feds seek more vaccines at practices, but delays hamper the plan

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Sagility to speak at SNP Alliance Spring Roundtable

3 Burning Questions about Healthcare Automation

IAOP Global Outsourcing 100 logo 2021

Sagility team recognized by IAOP as a Leader for ten years in a row!

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COVID-19 and healthcare: 3 areas of market focus

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For better RCM, prioritize people and track with technology

Proper revenue cycle management (RCM) involves careful documentation of the entire patient journey. Once captured by a proficient employee, patient and member data can be handed over to AI-based systems to reveal insights.
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258+ healthcare revenue cycle companies to know | 2020

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Preventing and appealing clinical denials with analytics, automation, and AI

U.S. hospitals lose $262 billion due to denied claims each year....
image of a doctor greeting her patient at a tele-visit

COVID-19 and healthcare: 3 areas of market focus

COVID-19 has heightened the focus on optimized provider data management, utilization management, nurse triage, and telemedicine for payers and providers, both during and after the pandemic subsides.

Three digitized ways to improve the member experience

COVID-19 update

A COVID-19 update from our company’s consulting physician

Throughout 2020 and as we plan for 2021, Sagility has trusted the…
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Eyeing the future: E/M will disrupt, the PHE will end, telehealth will stay

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Member experience: Never a better time for digital enablement

Health plans are all too familiar with the challenges of member…
Steviews award for women in business 2020

Donna Martin, SVP of Sagility, is a Stevie award-winning “Female Executive of the Year – Business Services” for 2020

Seamless customer experience begins with enhanced direct enrollment

This year’s open enrollment period takes place from November…

Precision utilization management: Meeting patients where they are

Providers view prior authorization as a manual, burdensome, and…

Everest Group identifies Sagility team as a Major Contender and star performer in its Healthcare Payer Operations Services PEAK Matrix®

Bridging provider-payer gaps with today’s technology

Across the world, today’s healthcare organizations are sharing…

Sagility team members recognized with a 2020 IAOP Global Impact Sourcing Award

4 ways that healthcare systems can manage denied claims

Healthcare systems can better manage denied claims by investing in the front office, improving coding and documentation with technology, improving denial turnaround times, and developing distinct workflows for denials and rejections.
healthcare-patient-empahty

Healthcare customer engagement: Charting an empathetic experience

At the heart of all great customer engagement strategies is empathy – especially in healthcare. COVID-19 has created an opportunity for a CX reset that fully recognizes customer emotions.
mental health

For a more holistic SDoH picture, look at social determinants of mental health

By Daniel A. Schulte, Senior Vice President, Provider Operations,…
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Picking up the pace: Healthcare’s evolution to social media

Healthcare has room to grow in providing a B2C social media experience for members/patients and, for several reasons, should pick up the pace of adoption.
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Social Determinants of Health: Insights from our Experts

Recent reports show that up to 80% of payers are integrating…
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Webinar | Social determinants of health: Your questions answered

Donna Martin SVP Healthcare Business Development, HG…
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20/20 vision: 9 trends at the heart of tomorrow’s healthcare

From an in-control consumer to digital experience and telemedicine,…

5 NGPX2019 Insights from a First-Time Attendee

By Kevin Nolan, Global Head of Healthcare Marketing, Sagility This…

Outsourcing in Jamaica: Your Questions, Answered

Why is Jamaica such a desirable nearshore customer service support…
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Medical credentialing: A safeguard worthy of significant support

By Priyankar Bhattacharya, Sagility Senior Manager, Provider Network…
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Social Determinants of Health and Impacting Highest-Need Populations: Your Questions, Answered

Today’s payers and providers are integrating atypical factors—demographics,…
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Next frontier in healthcare claims automation

By Manjunath, Practice Lead, Claims Adjudication, Sagility Claims…

Sagility hits $1 billion in recovered payments for healthcare systems’ toughest claims

payment calculator

Pre-pay, post-pay, and blended payment integrity: Prevention worth the cure

By Anju Sah, General Manager, Operations; Sagility Today’s…
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eBook | The uberification of health insurance

pulse oximeter

Pulse check on healthcare delivery transformation

This article was published in IAOP Pulse magazine. By Anand…
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3 ways collaborative care can drive better outcomes

By Krithika Srivats, Vice President, Sagility Practice…
surge shown by a chart

Volume-to-value shift drives surge in demand for revenue cycle management outsourcing

By Dan Schulte, Senior Vice President, Sagility Today’s…

Industry study: How cloud is digitally transforming the healthcare industry

From patient experience to intelligent diagnosis and HIPAA compliance,…
true partnership represented by puzzle pieces

4 ways healthcare BPO partnerships deliver

By Austin Ridgeway, Director, Sales Support and Business Development,…
chart on a tablet

Provider database management: Getting it right

By Priya Sabharwal, Sagility Practice Leader, Network Operations;…
claims paperwork upon receipt

Re-engineer, automate to avoid claims errors

By Manjunath; Practice Lead, Claims Adjudication; Sagility Healthcare…
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7 Trends that Will Define Healthcare in 2019

By Team Sagility:Donna Martin, Sagility Senior Vice President, Business…
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Design Thinking as Disruption Enabler in Healthcare

By Krithika Srivats, Vice President, Sagility Practice…
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Machine Learning Enables Payment Integrity to Drive Maximum Claims Cost Savings

By Anju Sah, DGM Operations, Sagility Today’s payers…
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Scaling, Sustaining Automation Success: Insights from Our Automation Experts

Earlier this year, Sagility released a white paper on this year’s…
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4 Elements of Effective PHM Campaigns

Dr. Virginia Gurley, Senior Vice President and Chief Medical…
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3 Ways Health Plans Can Improve Risk Score Accuracy

By Krithika Srivats, Vice President, Sagility Practice…
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How Artificial Intelligence Can Transform Payment Integrity

By Krithika Srivats, Vice President, Sagility Practice…
nurse in scrubs with headset

Nurse Triage Lines: 3.0. Podcast with Sagility

By Krithika Srivats, Vice President, Sagility Practice…
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How to Win with Denied Claims

By Dan Schulte, Senior Vice President, Sagility For many…
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Sagility Forecast: 2018

How will digital technology, emerging management strategies,…
In Push for Better Patient Outcomes, Is BPO a Key Enabler

In Push for Better Patient Outcomes, Is BPO a Key Enabler?

In the emerging value-based world, healthcare providers and payers…

The 7 Qualities of a Great Healthcare BPO Partner

By Anand Natampalli, Sagility SVP, Sales and Business Development,…

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