October 20, 2024 – (HealthCare Business Today) –

Transforming Contact Centers into Innovation Hubs: The Role of AI in Creating New Opportunities.

Unquestionably, the contact center has a front row seat to generative AI (GenAI) in the workplace. Traditionally seen as cost centers focused on customer service, contact centers are now poised to become innovation hubs. This transformation is driven by AI, which is not only automating routine tasks but also creating new roles, augmenting existing ones, and reskilling agents for future-ready positions

Article originally published in Healthcare Business Today