While news of the clinician labor crunch and its impact on hospital capacity challenges has been prevalent throughout the last couple of years, similar workforce challenges have also affected back-office provider operations.

Physicians and other health care providers anticipate demand for nonclinical staff will continue to rise as they compete for resources in an increasingly tight labor market, with a widespread need for workers in information technology, administrative support, billing, and accounting. These uncertain market dynamics only exacerbate the burdens placed on health care workers.