For Payers
Pharmacy benefits management (PBM)
Maintain costs and medication adherence and build better member experience.
Sagility’s domain expertise bridges key areas of both BPaaS and CCaaS, with tech enablement and strategic rightshoring locales—all working together to provide the crucial cost benefits to streamline and refine focus with a global talent base. Our results include, for one leading PBM, breakthrough 30%+ savings, at 200% scale of our contact center/customer service and clinical review.
Our Solution
At Sagility, we consistently deliver on PBM objectives and contain costs despite increasing complexity, with our:
Contact Center Operations
• Member Services
• Prior Authorization Helpdesk/Intake
• Prescription Refills
• Mail Order Enrollment
Back -Office Services
• Benefit Configuration Services
• Prior Authorization – Intake, Pharmacist/Clinical Review
• Pharmacy Claims and Audit services
Clinical Services
• Medication Therapy Management
• Formulary Administration and Optimization
• Clinical Review Services
All our services are driven by tech-enabled digital solution with a single-minded focus on member satisfaction, NPS, and minimizing provider abrasion.
The Sagility Difference
Sagility provides around-the-clock support to combat rising medication costs. Our global team of pharmacists, pharmacy techs, nurses, and specialized agents ensures peace of mind and measurable results.
With a sharp team of healthcare practitioners and roots in customer relationship management (CRM) and business process management (BPM), we specialize in communicating and simplifying the processes that negatively affect member, provider, pharmacy, and producer satisfaction. With regular stakeholder interaction and an objective, 360-degree view of their activities, we uncover the most effective treatment approaches and do the double-checking that protects members and your bottom line.
Optimize drug costs, access, and outcomes with a proven partner.
Healthcare LLC, doing business as Sagility™). All rights reserved.