Blog Archives

A COVID-19 update from our company’s consulting physician

January 6, 2021

Throughout 2020 and as we plan for 2021, Sagility has trusted the…

Member experience: Never a better time for digital enablement

November 25, 2020

Health plans are all too familiar with the challenges of member…

Seamless customer experience begins with enhanced direct enrollment

September 30, 2020

This year’s open enrollment period takes place from November…

Precision utilization management: Meeting patients where they are

September 22, 2020

Providers view prior authorization as a manual, burdensome, and…

Bridging provider-payer gaps with today’s technology

August 5, 2020

Across the world, today’s healthcare organizations are sharing…

4 ways that healthcare systems can manage denied claims

July 10, 2020

Healthcare systems can better manage denied claims by investing in the front office, improving coding and documentation with technology, improving denial turnaround times, and developing distinct workflows for denials and rejections.

Healthcare customer engagement: Charting an empathetic experience

June 19, 2020

At the heart of all great customer engagement strategies is empathy – especially in healthcare. COVID-19 has created an opportunity for a CX reset that fully recognizes customer emotions.

For a more holistic SDoH picture, look at social determinants of mental health

March 5, 2020

By Daniel A. Schulte, Senior Vice President, Provider Operations,…

Picking up the pace: Healthcare’s evolution to social media

February 5, 2020

Healthcare has room to grow in providing a B2C social media experience for members/patients and, for several reasons, should pick up the pace of adoption.